Smart solutions for outstanding receivables.

Fair and respectful — because every case is unique.

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About us

Our vision & mission.

Since it was founded in 1989 by our parents, trust and consistency have been at the heart of everything we do. The generational change was an important step for us, but it took time not only to follow in our footsteps, but to fill them in and to point out our own paths. With this experience, we transform the debt collection process into an integral part of a positive customer journey.

We treat your customers approachably and on equal footing — with appreciation and understanding. At the same time, we use the opportunities of digitization and data-based analyses to create more efficient, transparent and fairer solutions. Our goal: Debt collection that not only realises outstanding receivables, but also maintains the customer relationship and offers long-term added value.

Our values.

Successful cooperation with customers, partners and our team is the key to joint success.

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Understanding.

Every situation is unique. That is why we treat debtors and customers with openness and empathy. Our goal is to find solutions that are fair and sustainable for all parties.

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Appreciation.

Respect and fairness are our top priorities. Whether customer, debtor or partner — we treat everyone on equal footing and rely on communication that creates trust.

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Innovative spirit.

We use modern technologies and data analytics to rethink debt collection. Our goal: to change from traditional debt collection to an integral part of the customer journey.

Frequently asked questions

Everything important at a glance

General questions about the collection process
Handing over receivables
Costs and fees
Digital solutions & interfaces

How does the collection process work at Eurosolvent?

As soon as you hand over an outstanding claim to us, we take care of the entire process for you — from the initial contact with the debtor to the possible legal enforcement of the claim.

When is it worthwhile to appoint Eurosolvent?

An assignment is worthwhile if reminders are unsuccessful and the debtor does not respond. The faster we act, the higher the chances of success.

What happens if the debtor does not pay during the collection process?

We review each case individually and discuss the possible next steps with you, such as the initiation of a court order for payment.

How does the cooperation with Eurosolvent work?

After handing over the claim, we will keep you informed about all steps and coordinate closely with you. Our goal is fast, smooth processing.

How long does it take to process my claim?

The processing time depends on the individual case. Many cases can be resolved out of court within a few weeks.

Which documents are required to hand over a claim?

Invoices or contract documents that prove the claim.

Gibt es eine Mindesthöhe für die Forderung?

In principle, we accept claims of any amount as long as they are justified.

Can I also hand over several receivables at the same time?

Yes, whether individual requirements or larger quantities — we have the right solutions for companies of all sizes.

Are there any hidden costs or risks?

No, we work transparently and discuss all possible costs with you.

When will I get my money paid out?

As soon as the debtor has paid, we will immediately transfer the amount to you minus the agreed fees.

Does Eurosolvent offer digital solutions for easy transfer of claims?

Yes, we offer digital solutions and interfaces so that claims can be submitted quickly and efficiently.

Can I see the processing status of my claims online?

Yes, you can access the current status of your cases at any time via our client portal.

Get to know us

Arrange a free consultation with us now.